Blog

  • Improving team collaboration with the Bad Idea Game

    *Set to cheesy game show music*

    If you lead a dynamic team with a broad set of skills and varying levels of experience, it’s likely that team meetings and brainstorming sessions are dominated by a small subset of “experts” on the team. While it’s unquestionably important to have input from your experts, it’s actually harmful to the whole team’s performance to only hear from them.

    Google recently published research on what differentiates top performing teams from the rest. What they found is that high psychological safety within a team was strongly correlated with high performance. They defined psychological safety as:

    “[The] shared belief held by members of a team that the team is safe for interpersonal risk-taking.” Psychological safety is “a sense of confidence that the team will not embarrass, reject or punish someone for speaking up. […] It describes a team climate characterized by interpersonal trust and mutual respect in which people are comfortable being themselves.”1

    I wrote about trust and high performing teams a while ago, and this further validates the work presented there.

    So where does the Bad Idea Game fit in? The Bad Idea Game directly improves psychological safety by eliminating the fear of rejection for a bad idea. It encourages participation from the whole team, levels the playing field between different skills and expertise, and helps inform better decision making informed by broader perspective. Here’s the setup:

    Without the Bad Idea Game

    You present a new challenge to the team during a team call or meeting, and are looking for the team’s feedback on how to address the challenge. The usual suspects chime in, sharing smart ideas confidently, but you don’t hear from everyone. The other members of the team remain silent, perhaps believing their idea would be laughed at or rejected or that it’s already been thought of and discarded by the “smarter” people on the team. Your team misses out on a broader set of perspectives and potential new way of solving the challenge

    Using the Bad Idea Game

    You present a new challenge to the team, but instead ask the team to first come up with the worst possible ways of solving the problem. Everyone on the team begins offering terrible ideas, most of which generate a good chuckle or cringe for all involved. Now the creative juices are flowing, and the fear of rejection for offering a bad idea has been eliminated. Eventually, someone will chime in with a “wait, what if we did that but this way…” and the team moves on to discussing actual solutions. You maintain the momentum after each real solution by soliciting additional solutions from the team before evaluating pros and cons. Once you have a good list and participation from the team, then you dig in with the team on evaluating your good options.

    I invented the Bad Idea Game after realizing we were leaving a lot of great insights unexplored because some members of the team weren’t as likely to speak up in a team setting. They would come to me 1:1 after the team discussion with great alternatives, which then made for an awkward rehash of the conversation at the next team meeting. The Bad Idea Game has sped up my ability to make smart and well-informed decisions while increasing psychological safety for the team. And we get to have fun and a few laughs along the way.

    1. Charles Duhigg, “What Google Learned From Its Quest to Build the Perfect Team,” New York Times Magazine, February 25, 2016, https://www.nytimes.com/2016/02/28/magazine/what-google-learned-from-its-quest-to-build-the-perfect-team.html?smid=pl-share ↩︎
  • Building and leading effective teams with trust

    Contrary to common belief, hiring top talent as a team building strategy isn’t a guarantee for top performance. Highly skilled individuals can help drive strong performance, but delivering consistently exceptional results requires more than just collecting experts together. It requires trust.

    Let’s start with what I mean by “team.” I’m going to lean on the definition presented in The wisdom of teams:

    “A team is a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable.”1

    Katzenbach and Smith allude to the need for trust throughout the book. Many of their stories and examples are underpinned by trust amongst the protagonists, though not always explicitly labeled “trust”:

    “What sets apart high-performance teams, however, is the degree of commitment, particularly how deeply committed the members are to one another… Each genuinely helps the others to achieve both personal and professional goals.”2

    Patrick Lencioni calls out trust explicitly as the foundation required for effective teamwork in The Five Dysfunctions of a Team. He argues that “absence of trust” is the most significant dysfunction and, without building trust, a team cannot thrive.3

    Furthermore, there is an ever-growing body of literature supporting how critically emotional intelligence and trust affect the success or failure of a team:

    “Study after study has shown that teams are more creative and productive when they can achieve high levels of participation, cooperation, and collaboration among members. […] Our work shows that three basic conditions need to be present before such behaviors can occur: mutual trust among members, a sense of group identity (a feeling among members that they belong to a unique and worthwhile group), and a sense of group efficacy (the belief that the team can perform well and that group members are more effective working together than apart).”4

    So how does a leader build trust with their team? Lencioni presents the case for demonstrating vulnerability, which I think is the right approach. The exercise he gives in the book during the retreat in Napa5 is contrived and mechanical, but the underlying approach is sound. You must first show trust in others if they are to come to trust you and the other members of the team. Take real interest in them as a whole person, be appropriately vulnerable, and consistently demonstrate your trustworthiness. It takes time for trust to be earned. Only after you’ve fostered trust throughout the team is it possible to unlock the level of collaboration needed to consistently deliver exceptional results.

    1. Jon R. Katzenbach and Douglas K. Smith, The wisdom of teams : creating the high-performance organization, (Boston, MA: Harvard Business School Press, 1993), 45. ↩︎
    2. Katzenbach and Smith, 65. ↩︎
    3. Patrick Lencioni, The Five Dysfunctions of a Team, (San Francisco, CA: Jossey-Bass, 2002). ↩︎
    4. Vanessa Urch Druskat and Steven B. Wolff, “Building the Emotional Intelligence of Groups,” HBR’s 10 Must Reads On Teams, March 12, 2013 (Boston, MA: Harvard Business Review Press), 100. ↩︎
    5. Lencioni, Five Dysfunctions. ↩︎

  • Fixed: Slow WordPress performance on IIS 7

    I ran into a slow performance issue running a WordPress site under IIS 7. I was in a hurry to get the site up and running, and used Microsoft’s Web Platform Installer to get the site set up. Everything worked right away, but every page took at least a half second to respond. After some digging around, I found another site that explained what the issue was.

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  • I was not arrested

    While reviewing website traffic logs, I discovered a spike on April 10. After some digging, it turns out that most of the traffic was referred from Google by people searching for “scott hall arrested”.  I was most definitely not arrested, but I do happen to share the same name as a professional wrestler, formerly known as Razor Ramon, who allegedly choked his girlfriend in a drunken rage. Sorry to disappoint all of the wrestling fans out there who hit my site instead. I’m sure my tip on fixing a greyed-out layers menu in Adobe CS5 was not what they’d hoped to find.

  • Designing maintainable UI Actions in ServiceNow

    ServiceNow is a very powerful and very flexible IT management platform. Because it is so easily customized, it can be easy to design yourself into a corner if you don’t plan appropriately. UI Actions are a frequently customized component of ServiceNow, and are the cause of many of the design-related issues I’ve encountered.

    UI Actions allow custom code to be run at the click of a link or button within the ServiceNow interface. They can be set to run within the browser, on the server, or both (a neat hack by Mark Stanger of ServiceNowGuru.com). It is possible to implement features via UI Actions that will result in headaches down the road. To illustrate this risk, consider the following scenario:

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  • How to change web hosting without breaking DNS

    If you’ve ever been tasked with moving a website to a new hosting provider, you have no doubt run into this issue. For those of you considering making a hosting switch, there are a few fundamentals you should understand first.

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  • Fixed: Adobe InDesign CS5 layers menu grayed-out

    I came across an issue on a coworker’s Mac where the Layers toolbox and menu in InDesign CS5 were grayed out and unusable. Several calls to Adobe support bore no fruit, so I started troubleshooting the issue myself. It turns out there was a permissions issue for some folders under /Users/<username>/Library/Application Support/Adobe. After resetting the permissions to grant the user and Administrators full access to all contents, the layers problem still existed. The final fix was to open the Adobe Extensions Manager, locate and un-check the Layers Menu extension under InDesign, restart InDesign, re-check the Layers Menu extension, then restart InDesign one more time. After that, my coworker has been able to use layers in InDesign without issue.

  • I’m glad I don’t have this guy’s job…

    This is crazy.  It’s a recording from the S&P 500 pits during yesterday’s stock market implosion:

    Hop on over to ZeroHedge for the original post.

  • Thoughts on passwords and Twitter hacks

    The most recent Twitter hack serves as a good reminder to revisit my password management methods.  While this particular hack didn’t compromise Twitter’s servers, it did manage to redirect all traffic destined for Twitter to a server under the hacker’s control.  If you had software running that periodically logs in to Twitter to check updates or post tweets (TweetDeck, Seesmic, or countless other clients) it may have been possible for the hackers to obtain your Twitter username and password.  Not a big deal, right?  Maybe, but maybe not…

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